Terms & Conditions.

Effective Date: 08/08/2025
Welcome to Topomer. These Terms and Conditions (“Terms”) form a legally binding agreement between you (“User”, “you”) and Topomer OÜ (“Topomer”, “we”, “our”, “us”), a company registered in Estonia. By downloading, accessing, or using the Topomer website, mobile applications, and related services (collectively the “Services”), you agree to be bound by these Terms. If you do not agree to these Terms, you must cease using the Services immediately.

1. Eligibility & Scope

Our Services are available only to individuals aged sixteen (16) years or older. By creating an account or using the Services, you confirm that you meet this age requirement and have the capacity to enter into a legally binding agreement. These Terms govern:
– Access and use of our website and mobile applications on Google Play Store and Apple App Store.
– All interactions, transactions, and communications facilitated through our platform.
– Any digital services offered, including consultations and personal shopping experiences.
Topomer reserves the right to refuse service to any user who does not meet these eligibility requirements.

2. Description of Services

Topomer offers innovative, fully digital services aimed at enhancing your fashion shopping experience. Our main services include:
– Personal Shopping Experience: You are paired with a personal shopper who sources products from third-party stores according to your preferences, budget, and style profile.
– Consultation Services: One-on-one consultations for personalized style, fashion trends, and shopping guidance.
Topomer is not a retailer of physical goods. All purchases of physical products are concluded directly between you and the third-party store, facilitated through your assigned personal shopper.

3. Account Registration & Security

To access certain features, you must create an account by providing accurate and up-to-date personal information. You are responsible for safeguarding your login credentials and for all actions taken under your account. You must immediately notify us of any unauthorized use of your account. We will not be liable for any loss or damage arising from your failure to maintain account security.

4. Payments & In-App Purchases

All payments for digital services must be made through our secure in-app payment system, which integrates Stripe and PayPal. Before confirming a purchase, you will be informed of the price, applicable taxes, and any additional fees. All prices are displayed in EUR unless otherwise indicated.
Upon payment, your purchase will be confirmed, and you will receive a receipt by email. Our platform maintains a dashboard where we can track all past and pending payments.
In-app purchases are final and non-refundable, except where required by applicable law or under the conditions described in our Refund Policy.

5. Refund Policy

Consultations: You may cancel and request a refund within fourteen (14) days of purchase if the consultation has not yet taken place. Refund requests must be sent to our customer support team via email.
Shopping Services: As Topomer is not the seller of physical goods, refund requests for purchased products must be submitted to your assigned personal shopper, who will liaise directly with the store in accordance with the store’s own refund and return policies.
We will make reasonable efforts to assist in disputes, but final decisions for product-related refunds rest with the store.

6. User Obligations & Acceptable Use

By using our Services, you agree to:
– Provide accurate information and promptly update it if it changes.
– Use the Services only for personal, lawful purposes.
– Refrain from attempting to circumvent our payment systems.
– Not engage in any fraudulent, abusive, or harmful conduct.
– Respect the rights, privacy, and safety of other users and personal shoppers.
We reserve the right to investigate and take appropriate action, including account suspension or termination, for violations of these obligations.

7. Intellectual Property

All content within the Services, including but not limited to text, graphics, logos, icons, images, and software, is owned by or licensed to Topomer and is protected under intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission.

8. Limitation of Liability

Topomer provides its Services on an “as is” and “as available” basis without warranties of any kind. To the fullest extent permitted by law, Topomer disclaims all liability for indirect, incidental, or consequential damages, including losses arising from transactions with third-party stores. We are not responsible for product defects, shipping delays, or the conduct of personal shoppers or third-party sellers.

9. Privacy & Data Protection

We take your privacy seriously. Our Privacy Policy, which complies with the EU General Data Protection Regulation (GDPR), explains how we collect, use, and protect your personal data. By using the Services, you consent to our data practices as described in the Privacy Policy.

10. Termination & Suspension

We may suspend or terminate your account at our discretion if you violate these Terms, engage in fraudulent activity, or harm our Services or other users. Upon termination, your right to use the Services will immediately cease. Certain provisions, such as those related to intellectual property, liability, and governing law, will survive termination.

11. Changes to the Terms

Topomer may update these Terms from time to time to reflect changes in our Services, laws, or business practices. We will notify users of material changes via the website, app notifications, or email. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Estonia, without regard to conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of Estonia.

13. Contact Information

If you have any questions about these Terms or our Services, please contact us at:
Email: legal@topomer.com
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Viru väljak 2, 10111